refund policy

Refund Policy

At Atlas Games, we strive to provide high-quality products and a smooth customer experience. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are granted for both digital and physical purchases.

  1. Digital Products (Virtual Goods)

Digital products include downloadable content, in-game items, virtual currencies, and other non-physical goods.

All digital product sales are final once the item has been delivered or accessed.
Refunds will not be issued for:
Change of mind after purchase
Accidental purchases
Compatibility issues due to user hardware/software
Refunds may be considered only if:
The product was not delivered successfully
There is a verified technical issue that prevents use and cannot be resolved

If you experience issues, please contact our support team within 7 days of purchase.

  1. Physical Products

Physical products include merchandise, collectibles, or any tangible items shipped to your address.

Returns
You may request a return within 14 days of delivery.
Items must be:
Unused and in original condition
In original packaging
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
Approved refunds will be processed within 5–10 business days to the original payment method.
Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us within 48 hours of delivery
Provide photos and order details
We will offer a replacement or full refund at no additional cost

  1. Order Cancellations
    Orders for physical products can be canceled before they are shipped.
    Digital orders cannot be canceled once processing or delivery has started.
  2. Non-Refundable Items

The following are non-refundable:

Gift cards or promotional credits
Digital items that have already been used or redeemed
Items returned without prior approval

  1. Contact Us

If you have any questions or wish to request a refund or return, please contact our support team:

Email: info@atlasgames.io
Website: https://atlasgames.io

  1. Policy Updates

Atlas Games reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.